Frequently Asked Questions

​First, visit the "Test your Competitiveness" section, where you can take the self-assessments to find out your business' level of digitisation and competitiveness. ​

​Second, once you have taken the tests, find out about the training plan that Comercio Conectado offers you, adapted to your interests and your business' level.​

​In addition, if you visit the "Boost your Business" section, you can discover a wide range of training content that you can adapt to your interests and needs.​

​In the "Boost your business" section we offer you a space for training and information on many issues related to the digitization and on digitalisation and enterprise competitiveness. Visit this section and find out how you can improve your knowledge through:

• Mini training sessions
• Testimonials
• Webinars
• MOOCs
• Textual content

In addition, you can adapt the training content to your interests and the characteristics of your business, such as the sub-sector you belong to or the subject matter you are looking for.​

​In the "Find your support" you have at your disposal a wide range of expert providers ​(such as cloud storage tool providers or after-sales service advisors) to accompany you in your growth through ICT and non-ICT solutions.

Visit the section, choose the provider that be​st suits your needs and contact them through their website, phone or email that we provide you. It's that easy!

In the "Finance your project"​ section you can find the financial resources available for retail (such as grants and subsidies or loans and lines of credit) that will help you take your business to the next level.You will find all the information you need and you can tailor it to your interests and your type of business.

• The latest news
• Featured events
• Lessons learned from other retailers
• Third-party industry programmes and initiatives

​In the "A More Accessible Administration" section you have the opportunity to share them through a direct channel with the administration. Visit the section, fill the form that is at your disposal and release the ideas you have about the retail trade, so thath the Administration can hear them.

​In the "A More Accessible Administration" section you will find the latest news and everithing you need to know about the Administration. This way, you won't miss anything and you will always be up to date​.​

​In the "Communities at your Service" section you have the opportunity to contribute and hear the opinion of other retailers and agents in the sector on topics related to the themes of Comercio Conectado, different business sub-sectors or the provinces of Spain.

To do this visit the section and choose one of the three types of communities that exist. After choosing the community that best suits your needs, all you have to do is post your opinion or respond to other users' comments.

​Don't worry, in the "Communities at your Service" section you can propose a new one. All you have to do is visit the section and fill in the form we provide with the details of the new community. Once submitted, we will find a suitable space for your community. This way, you will always have a space where you can connect with other businesses with the same concerns and opinions.

To register your Association or Marketplace, you just need to sign up on the Plataform, complete the requested information, and attach the required documents. It's that easy!​​

As a user of retail trade witnessed you have the opportunity to:

• Access to information content and personalized training
• Participate in real time webinars
• To realize the testing and obtain a training plan digitization and enterprise competitiveness
• Participate in the communities and to propose new forums for interest
• Establish alerts
• Ideas to raise the administration​
  

​In order to adapt the contents shown in Comercio Conectado to the preferences and characteristics of your business, you must provide us with the following information through the form:

• Contact person'​s name and surname
• Your tax ID (NIF)
• Email address used for registration
• Retail sub-sector to which your business belongs (download the retail sub-sectors)​
  
• Areas of interest

You do not need to provide any documents. However, you must declare that the information provided to Comercio Conectado is true.​

​As a registered user you have the opportunity to:

• Register your services and sub-services related to the Platform's areas of interest in the supplier catalogue
• Set up alerts to instantly receive the new financial resources published
• Participate in the Communities and propose new forums for interest
• Submit ideas to the Administration​

​Registration as a supplier is done as a legal entity. You must indicate on the form:

• The name of your company
• Your tax ID (NIF)
• The email address will be used for registration
• The type of company (ICT provider or non-ICT provider)
  

​As a service provider you must submit 3 documents:

1. Electronic copy in PDF format of the certificate accrediting that you are up to date with your Social Security obligations, issued by the General Social Security Treasury, which must be less than six months old. It must be issued in the name of the applicant entity (not in the name of its representative), be in force and indicate that it is positive.
2. Electronic copy in PDF format of the certificate accrediting that the applicant is up to date with its tax obligations, issued by the Spanish Tax Administration Agency or its equivalent from the Regional Tax Administration, which must be less than six months old. It must be issued in the name of the applicant entity (not in the name of its representative), be in force and indicate that it is positive.
3. Certificate of registration in the Census of Entrepreneurs​, Professionals and Tax Withholders of the Spanish Tax Administration Agency or in the equivalent census of the Regional Tax Administration that reflects the applicant company's tax address.

After reviewing the documentation, you will be notified by email of your registration as a user.

​Those companies that provide both ICT and non-ICT services.​

​As a registered user you have the opportunity to​:

• Register your Association/Federation in the assotiations catalogue.
• Participate in the Communities and propose new forums of interest.
• Submit ​ideas to the Administration.

​​The register as an association is done as a legal entity. You must indicate on the form​:

• The name of your association
• Your tax ID (NIF)
• The email address to be used for registration
• A brief description and the areas of retail activity to which it applies
• If your Association/Federation offers services (legal, advisory services …) check the box in the form "I am an association that provides services". This way, you will also register your services!​
  

In addition, you must meet the following requirements:

• To be constituted in accordance with the provisions of Law 19/1977, of April 1, on the regulation of the Right of Trade Union Association, or any other applicable legislation, and to have deposited your bylaws in the competent public office pursuant to Royal Decree 416/2015, of May 29, on the deposit of bylaws of trade union and employer organizations, as well as any other applicable regulations.
• The purpose of the association, its aims, and its activities must be the promotion, support, and defense of the interests of the retail trade sector.
• Not having been convicted by a final judgment or resolution in any judicial or administrative procedure.
• The territorial area in which the Association mainly carries out its activities must include Spanish territory in one of the following areas:
• National
• Regional
• Provincial
• Local
  

As an association you must submit the following documents:

1. Responsible declaration. Download the template and upload it again once it has been completed and digitally signed.
2. PDF certificate proving that you are up to date with Social Security obligations. Remember it must have been issued within the last 6 months.
3. PDF certificate proving that you are up to date with tax obligations. Remember it must have been issued within the last 6 months.
   
4. PDF copy of the Association’s bylaws.
5. PDF document proving the association’s registration in the National Registry of Associations.​
6. The Logo of your Association. It must not exceed 200 KB in size. ​
   

Once we have received and reviewed all the information, we will send you an email confirming your activation as a user.

​Any Associations, Federations, or Confederations whose objectives purposes, and activities include the promotion, support, and defense the interests of the retail trade sector.​

​Yes! Go to the Registration section and sign up as a Marketplace to make yourself known to retail businesses. This way, you will have both an Association profile and a Marketplace profile.​

​​As a registered user you have the opportunity to:

• Register your Marketplace in the marketplace catalogue.
  
• Participate in the Communities and propose new forums for interest.
• Submit ideas to raise the administration.​

​The register as a Marketplace is done as a legal entity​. You must indicate on the form​:

• The name of you Marketplace
• Your tax ID (NIF)
  
• The email address to be used for registration
• A brief description and the areas of retail activity to which it applies
• The typology of Marketplace (public, private or public-private)​
  

In addition, you must meet the following requirements:

• To have tax address within national territory.
• Not to be involved in any administrative or judicial proceedings.
• To be up to date with tax and of Social security obligations.
• To have as its purpouse, aim, and activities the promotion, support and defense of the interests of the retail trade sector.
• To be composed primarily of retail businesses.

​As a marketplace you must submit the following documents:

1. Responsible declaration. Download the template and upload it again once it has been completed and digitally signed.
2. PDF certificate proving that you are up to date with Social security obligations. Remember it must have been issued within the last 6 months.
3. PDF certificate proving that you are up to date with tax obligations. Remember it must have been issued within the last 6 months.
4. Statement document detailling the objectives and members that make up the Marketplace.​ Remember that it must be digitally signed and in PDF format
   
5. Logo of your marketplace. It must not exceed 200KB size.​
   

Once we have received and reviewed all information, we will send your an email confirming you activation as an user.​​

​Those Marketplaces whose objectives, purpose and activities include the promotion, support and defense of the interests of the retail trade sector, and which are composed primarily of retail businesses​.​