Frequently Asked Questions

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I want to improve my business, but where can i start?

First, get section test your competitiveness, where you can perform self-diagnoses to gauge the level of digitization and enterprise competitiveness that is your shop.

Second, once you have taken the tests, find out about the training plan​ that Comercio Conectado offers you, adapted to your interests and your business' level.​

In addition, if you visit the "Boost your Business" section, you can discover a wide range of training content that you can adapt to your interests and needs.

I am interested in expanding my knowledge on digitalisation or business competitiveness, does Comercio Conectado offer training content to acquire new skills?​

In the "​Boost your Business" section we offer you a space for training and information on digitalisation and business competitiveness. Visit this section and find out how you can improve your knowledge through:

  • Mini training sessions
  • Testimonials
  • Webinars
  • MOOCs
  • Textual content

In addition, you can adapt the training content to your interests and the characteristics of your business, such as the sub-sector you belong to or the subject matter you are looking for.

I need help to further develop my business, where can I find providers offering solutions?

In the "Find your Support" section, you have at your disposal a wide range of expert providers​ (such as cloud storage tool providers or after-sales service advisors) to accompany you in your growth through ICT and non-ICT solutions.

Visit the section, choose the provider that best suits your needs and contact them through their website, phone or email that we provide you. It's that easy!

I'm looking for financing for my business. Where can I find all the information I need and the latest business financing resources?

In the "Finance your Project​" section, you can find the financial resources available for retail (such as grants and subsidies or loans and lines of credit) that will help you take your business to the next level. You will find all the information you need and you can tailor it to your interests and your type of business.

And to make sure you don't miss a thing, you can create personalised alerts. To do so, just visit the section and access the create an alert option, where you will need to fill in a form about your interests (such as the field of the resource or the subject matter) in order to be able to customise them.

In which section can I keep up to date with everything related to retail?​
  • ​The latest news
  • Featured events​
  • Lessons learned from other retailers
  • Third-party industry programmes and initiatives
I want to improve my business, but where can i start?​

First, get section test your competitiveness, where you can perform self-diagnoses to gauge the level of digitization and enterprise competitiveness that is your shop.

Second, once you have taken the tests, find out about the training plan​ that Comercio Conectado offers you, adapted to your interests and your business' level.​

In addition, if you visit the "Boost your Business" section, you can discover a wide range of training content that you can adapt to your interests and needs.

​ ​
I am interested in expanding my knowledge on digitalisation or business competitiveness, does Comercio Conectado offer training content to acquire new skills?​

In the "Boost your Business​" section we offer you a space for training and information on digitalisation and business competitiveness. Visit this section and find out how you can improve your knowledge through:

  • Mini training sessions
  • Testimonials
  • Webinars
  • MOOCs
  • Textual content

In addition, you can adapt the training content to your interests and the characteristics of your business, such as the sub-sector you belong to or the subject matter you are looking for.

I need help to further develop my business, where can I find providers offering solutions?​

In the "Find your Support" section, you have at your disposal a wide range of expert providers​ (such as cloud storage tool providers or after-sales servic​e advisors) to accompany you in your growth through ICT and non-ICT solutions.

Visit the section, choose the provider that best suits your needs and contact them through their website, phone or email that we provide you. It's that easy!

​ ​
I'm looking for financing for my business. Where can I find all the information I need and the latest business financing resources?

In the "​Finance your Project" section, you can find the financial resources available for retail (such as grants and subsidies or loans and lines of credit) that will help you take your business to the next level. You will find all the information you need and you can tailor it to your interests and your type of business.

And to make sure you don't miss a thing, you can create personalised alerts. To do so, just visit the section and access the create an alert option, where you will need to fill in a form about your interests (such as the field of the resource or the subject matter) in order to be able to customise them.

​ ​
In which section can I keep up to date with everything related to retail?​
  • ​The latest news
  • Featured events​
  • Lessons learned from other retailers
  • Third-party industry programmes and initiatives
​ ​
I have great ideas that I want to share with the Administration; how can I do that?

In the "A More Accessible Administration" section you have the opportunity to share them through a direct channel with the administration. Visit the section, fill the form that is at your disposal and release the ideas you have about the retail trade, so that the administration knows first-hand.

How can I keep up to date with the latest news from the Administration?

In the "A More Accessible Administration" section you will find the latest news​ and everything you need to know about the Administration. This way, you won't miss anything and you will always be up to date.

In addition, you can always access the Comercio Conectado Instagram, Twitter and LinkedIn accounts, where we will share the latest news.

Where can i keep in touch with other businesses and share opinions?

In the "Communities at your Service" section you have the opportunity to contribute and hear the opinion of other retailers and agents in the sector on topics related to the themes​​​ of Comercio Conectado, different business sub-sectors or the provinces of Spain.

To do this, visit the section and choose one of the three types of communities that exist. After choosing the community that best suits your needs, all you have to do is post your opinion or respond to other users' comments.

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I can't find a community that suits my interests, what can I do?

Don't worry, in the "Communities at your Service" section you can propose a new one. All you have to do is visit the section and fill in the form we provide with the details of the new community. Once submitted, we will find a suitable space for your community. This way, you will always have a space where you can connect with other businesses with the same concerns and opinions.​

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I want to register as an Association or Marketplace in the Comercio Conectado catalogue. How do I do that?​

To register your Association or Mark​etplace, simply visit the "Communities at your Service" section and fill in the form we provide; it's that easy!

What advantages does the registration on the continental?

As a user of retail trade witnessed you have the opportunity to:

  • Access to information content and personalized training
  • Participate in real time webinars
  • To realize the testing and obtain a training plan digitization and enterprise competitiveness
  • Participate in the communities and to propose new forums for interest
  • Establish alerts
  • Ideas to raise the administration
What information do I need to register on the Platform as a business?

In order to adapt the contents shown in Comercio Conectado to the preferences and characteristics of your business, you must provide us with the following information through the form:

  • Contact person's name and surname
  • DNI/NIF
  • Email address used for registration
  • Retail sub-sector to which your business belongs (download the retail sub-sectors)
  • Areas of interest
Do I need to provide any documents?

You do not need to provide any documents. However, you must declare that the information provided to Comercio Conectado is true.

What are the advantages of registering on the Platform?

As a registered user you have the opportunity to:

  • Register your services and sub-services related to the Platform's areas of interest in the supplier catalogue
  • Set up alerts to instantly receive the new financial resources published
  • Participate in the Communities and propose new forums of interest
  • Submit ideas to the Administration

What information do I need to register as a supplier on the Platform?​

Registration as a supplier is done as a legal entity. You must indicate on the form:

  • The name of your company
  • Your tax ID (NIF)
  • The email address to be used for registration
  • The type of company (ICT provider or non-ICT provider)

Do I have to provide any documents?

As a service provider you must submit 3 documents:

  1. Electronic copy in PDF format of the certificate accrediting that you are up to date with your Social Security obligations, issued by the General Social Security Treasury, which must be less than six months old. It must be issued in the name of the applicant entity (not in the name of its representative), be in force and indicate that it is positive.
  2. Electronic copy in PDF format of the certificate accrediting that the applicant is up to date with its tax obligations, issued by the Spanish Tax Administration Agency or its equivalent from the Regional Tax Administration, which must be less than six months old. It must be issued in the name of the applicant entity (not in the name of its representative), be in force and indicate that it is positive.
  3. Certificate of registration in the Census of Entrepreneurs, Professionals and Tax Withholders of the Spanish Tax Administration Agency or in the equivalent census of the Regional Tax Administration that reflects the applicant company's tax address.

After reviewing the documentation, you will be notified by email of your registration as a user.

Which users can register as service providers?

Those companies that provide both ICT and non-ICT services.