Accessibility

The Ministry of Industry, Trade and Tourism is committed to making its website accessible, in accordance with Royal Decree 1112 / 2018, 7 September, on the web accessibility and applications for mobile devices in the public sector.

This statement of accessibility applies to the website www.comercioconectado.gob.es

Compliance status

This website is partially compliant with Royal Decree 1112/2018, due to the non-compliances listed below

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the Royal Decree 1112/2018

There may be specific bugs editing in any web page.
Disproportionate burden

Not applicable.
The content is not within the scope of the applicable legislation

Could exist in PDF office files or other formats issued before 20 September 2018 that do not comply in its entirety all accessibility requirements. Although it has sought to that most of them they fulfilled.

Preparation of this accessibility statement

This statement was prepared on 31 may 2022.

The method used to prepare statement has been a self-assessment carried out by the agency itself.

Last revision of the statement: 31 may 2022.

Feedback and contact information

You can submit communications on accessibility requirements as

Report on any breach by this web site of accessibility requirements set
Transmit other difficulties of access to content
Make any other queries or suggestions for improvement regarding the accessibility of this web site

using the following contact form contact form or by calling +34 913 494 640.

Similarly, you can submit:

A complaint concerning the implementation of the requirements of RD 1112/2018
A request for information accessible on contents that are excluded from the scope of the RD 1112/2018, as provided for in article 3, paragraph 4, or exempt from compliance with accessibility requirements to impose a disproportionate burden

Requests for information should be specific, accessible out clearly the facts and reasons request to the fact that this is a reasonable and legitimate request.

You can make the communication by electronic presentation with certificate or complete the form of complaints or requests for accessibility [PDF] [1.35 MB], printing and present it in any of the places specified in article 16 (4) of law 39/2015, of 1 october, of Common Administrative Procedure of the public authorities.

Communications are received and processed by the Subdirectorate General of the General Inspectorate of Services and Relations with Citizens..

Enforcement procedure

The complaints procedure laid down in Article 13 of Royal Decree 1112 / 2018 will enter into force on 20 September 2020.

If after a request for information accessible or complaint, this had been rejected, it is not in conformity with the decision taken, or the response would not meet the requirements set out in regulation 12.5, the person concerned may initiate a claim. It also may initiate a claim in the event that it has been passed within 20 working days without having received no reply.

The claim can be made through one of the options provided in the act 39/2015, of 1 october, of Common Administrative Procedure of the public authorities.

Complaints must be sent to the Subdirectorate General for Information and Communication Technologies of the Ministry of Industry, Trade and Tourism as the Unit Responsible for Accessibility of this Ministry, or, if the complaint is about an action of said unit, to the hierarchical superior of said unit.

Optional content

The websites of public administrations have the duty to comply with the accessibility criteria indicated in the UNE-EN 301549:2022 standard. This standard establishes a series of characteristics that all web portals must comply with if they are to be accessible, considering the exceptions of RD 1112/2018.

One of the main objectives of the ;Ministry of Industry, Trade and Tourism is to ensure that its website is as accessible and user-friendly as possible. In this respect, the site has been set up complying with the current standards and regulations related to accessibility. Therefore, it has been designed to adapt to the standards and regulations regarding accessibility, complying with all points of verification of priority 2 (AA) defined in the specification of accessibility guidelines to content on the Web ( WCAG 2.1 ) by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium ( W3C ), for which checks are carried out prior to each publication of new content. However, you may come across a page that has not been 100% adapted to these standards, since some of the sections in the portal are in the process of being edited and improved. Should you have any difficulty in accessing the information contained on this website, please contact us using the following contact form. We will carry out the necessary improvements as soon as possible.

Remember that your browser must use javascript and the necessary digital signature client components to carry out operations using a digital signature.

Acceskeys

Pressing a combination of keys gives rapid access to certain pages or page content.

Key S: Skip browsing (go directly to content)
Key 1: Homepage
Key 3: Site Map
Key 4: Search
Key 5: Contact
Key 6: Attention to citizens
Key 7: e-Office portal
Key 0: Accessibility

Depending on the browser you are using the key combination will be different:

Internet Explorer: Alt + acceskey + Intro
Chrome y Microsoft Edge: Alt + acceskey
Firefox: Alt + Uppercase + acceskey
Opera: Uppercase + Esc + acceskey
Safari: Cmd + acceskey

Revision date

Last website revision: 21/11/2023.

The accessibility of this web site is reviewed prior to publication.

Accessibility

Compliance status

Non-accessible content

Non-compliance with the Royal Decree 1112/2018

Disproportionate burden

The content is not within the scope of the applicable legislation